Support

Our business is built on satisfied clients so we're understandably serious about support. We strive for simplicity and reliability within our systems to provide our clients with services that require very little support. However, we work hard to ensure support is high quality when it's needed.

One of the first steps is we provide an abundance of information on our website. This empowers our clients to better understand the technologies we're using which in turn helps us keep our support costs low, just like our prices.  This information consists of:

• Extensive online manuals for each of our services
• Clear and thorough explanations of our service offerings
• Regular Blog articles on relevant topics

We're learning from our progress, so every time we have a support request we look at how we can avoid inconveniencing our clients in that way again. It's hard work but it pays off quickly.

If you're looking for support for our services, choose your preferred method:

	Contact Us This is appropriate if you have an urgent issue, if you are unable to find an answer via the other methods below, or you just feel like speaking to a real person. Go directly to our Contact Details
	Check the Manual Our manuals are very comprehensive and we're always updating them. They're a great way to understand our systems at your own pace or quickly find out how to complete a task. You can use the manual index at the top of each page, or use the site search facility below our logo on every page of this website.  Go directly to the website Administrator Console manual Go directly to the email manual
	Search our Site We have a lot of information on our website and using our search facility is often the quickest way to find it. The search facility is located in the top-left of every page, just beneath the logo. It will search all our manuals, the service information, and our blog articles.